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613.237.7177
613.237.7099

Experience

We believe strongly in the idea that a positive dental experience has to extend beyond treatment. To us, exceptional clinical care is simply a baseline. We strive to deliver a pleasant overall experience, starting from the first call or email to the moment that you leave our office. To that end we offer:

Flexible communication channels

Flexible Communication Channels

 

If you prefer to receive all communication via email or texts, we can easily accommodate your preference. If you like to speak directly with someone, we will make sure that we take care of that for you.

Personal touch

Personal Touch

 

Being customers ourselves, we know how much we enjoy being made to feel welcome, appreciated and unique. We do our very best to help our patients feel that way.

Beverage bar

Beverage Bar

 

It is always the little things that can help us feel a bit more at ease. Sometimes a complimentary coffee on a winter’s morning or a bottle of water on a scorching summer afternoon can make all the difference!

Free wifi

Free WiFi

 

Whether you are bringing the office on the road with you, or catching up on your favourite show, let us give you a free and fast connection to the online world!

TV while you wait

TV While You Wait

 

If you happen to arrive early, sit back and relax - grab a coffee and catch up on some TV.

TV while we work

TV While We Work

 

Just because we have to be focused while we work doesn’t mean that you have to be too. Individual TVs in the clinical areas allow you to watch, relax and pass the time quicker!

Personal Service

We take great pride in making people feel welcome from the minute they walk in. That starts with a personal greeting and it’s simply impossible to have that without knowing your name!

  • ENGAGED - One of the real treats of working in our industry is the daily interactions with our patients. Getting to know each one keeps the environment fresh, inviting and collaborative.
  • INFORMAL - We don’t like to stand on ceremony too much. It is true that we offer professional services, but we like to think that this doesn’t preclude us from offering those services in a relaxed and informal environment.
  • UNHURRIED - Everything today is rushed and squeezed into tight timelines and deadlines. When it comes to your health, we don’t subscribe to that approach. We allocate an appropriate amount of time for each of our appointments so that our schedules run on time and our patients get to feel relaxed and comfortable with the treatment that they receive. We encourage our patients to ask questions and have an open dialogue with anyone of our team members to ensure that they fully understand their options and our recommendations. We have found that having all of the information helps our patients feel more comfortable and confident in the care they receive.
  • COLLABORATIVE – We have a team of highly trained and caring professionals that have different areas of interest and expertise. In order to offer you comprehensive services that meet your personal dental care requirements, we take a collaborative approach to offer most of the treatment that our patients will ever need under one roof.

Family Friendly

It is always our pleasure to welcome families into the practice. We enjoy the energy that children bring wherever they go and so we have made every effort to make the environment entertaining and comfortable for children and their parents. Our team thrives on these interactions and our younger patients really respond to that!

Your First Visit

Uncertainty can cause a lot of undue stress. Our patients have confided in us that not knowing what to expect with their first visit left them feeling a bit uneasy. We have taken that to heart and try to set the expectations right from the start. Here are fourteen things that you should know about your first visit.

First Appointment

  1. Your first appointment should last about one and a half hours.
  2. Please plan on arriving at least 15 minutes prior to your appointment time so you can take care of some administrative tasks.
  3. When you arrive, one of our administrative team members will walk you through the paperwork and explain some of our practice policies.
  4. At the time of your appointment, you will be introduced to your hygienist who will give you a brief tour of the practice and then set you up in her clinical area.
  5. Your hygienist will review your medical and dental history in greater detail with you.
  6. A set of x-rays will be taken; these will help us set important baseline measurements for your oral health.
  7. Next comes a thorough examination and evaluation of your periodontal health (including measurements and "charting"/documentation).
  8. To help us keep track of your progress, we will take some pictures with our intra-oral camera. You will be able to observe and ask questions during the entire procedure.
  9. Your hygienist will then "clean" your teeth and apply a fluoride treatment, if necessary.
  10. Next, your dentist will come in and discuss with you your oral health short-term needs and long-term goals. She will perform a thorough examination of your teeth and the entire oral cavity.
  11. Your dentist will explain her findings and discuss options and possible recommendations.
  12. Your hygienist will review the findings once again and answer any remaining questions you may have.
  13. She will schedule your next "hygiene" appointment.
  14. Finally, back at the front desk, a member of our administrative team will complete the remaining paperwork, schedule any additional appointments (if necessary) and answer any questions.